Overview
We are committed to ensuring your satisfaction with the products and services purchased through our online webshop or by visiting us in the clinic. Please review our refund terms carefully before completing your purchase:
Product Refunds
- We offer a full refund for any physical products returned to us in their unopened and original packaging within 14 days of delivery.
- To initiate a return, please contact us at info@mdtherapy.uk or by using our online contact form and be sure to include your order details. Once your return is received and inspected, we will process your refund to the original payment method within 30 business days.
- Shipping Costs: Customers are responsible for return shipping costs unless the product is faulty or damaged.
Digital Products & Services
- Purchases of digital products, including downloads and online resources, are non-refundable once accessed or downloaded.
- If you experience any technical issues with your purchase, please contact us for assistance or a replacement.
Memberships and Subscriptions
- No Refunds are offered for memberships or subscriptions, including partial or unused billing cycles.
- You may cancel your subscription at any time to prevent future billing by contacting us or through your account settings. Cancellations must be made at least 28 days before your next billing date to avoid charges for the next cycle.
Faulty or Incorrect Items
- If you receive a faulty or incorrect product, please notify us within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs, if applicable.
Exceptions to Refund Policy
- Products not returned in original packaging or found to be used, damaged, or tampered with will not be eligible for a refund.
- Refund requests beyond the stated return period will not be processed.
We aim to resolve any concerns quickly and fairly. If you have any questions about our refund policy or require support, don’t hesitate to reach out at info@mdtherapy.uk or by using our online contact form.